Refund and Returns Policy

At Soundradio, customer satisfaction is our priority. If you’re not happy with At Soundradio, customer satisfaction is our priority. If you’re not happy with your purchase, we’ve got you covered. Here’s our straightforward refund policy.

Scope of This Policy

This policy applies only to our professional DJ/audio installation services — including:

  • DJ console setup
  • Club & pub audio/music setup
  • Event music setup
  • Car audio/radio setup
  • Multiplex & large venue audio setup

We do not sell products, only services.

2. Service Satisfaction & Refunds

  • If our installation or setup fails due to our fault, or there’s a major technical issue, you can report it within 24 hours of completion.
  • We’ll either:
    • Redo the setup at no extra cost, or
    • Provide a partial or full refund depending on the service scope and issue.

⚠️ Note: Refunds apply only when the problem is due to our service — not caused by third-party equipment, customer modification, or misuse after installation.

3. Booking & Cancellation

  • Cancel within 24 hours of booking for a full refund.
  • Cancellation after confirmation of schedule or dispatch of installation crew may incur a fee or partial forfeit depending on work already planned.
  • Rescheduling is available — we try to accommodate new dates wherever possible.

4. Reporting an Issue

If you experience any issue with your service:

  1. Contact us immediately via email or WhatsApp.
  2. Include:
    • Your booking ID / reference number
    • Type of service (e.g., event setup, car audio install)
    • Detailed description of the problem
  3. Our team will respond promptly and arrange either a fix or refund.

5. Transparency & Customer Care

  • Our goal is professional, hassle-free installations and 100% customer satisfaction.
  • Every service is handled case-by-case to ensure your event or audio setup runs smoothly.
  • We commit to fast support, quick fixes, and clear communication throughout the service process.

6. Customer Support

Have questions? We’re here to help.

  • Email: contact@soundradiocompany.com

7. Policy Updates

We may update this policy at any time. The updated “Effective Date” will be shown at the top of this page. Please check back regularly to stay informed.

Thanks for choosing Soundradio. We appreciate your trust and are committed to keeping you satisfied.