Welcome to Sound radio comapny — we deliver high‑quality DJ/audio gear and professional sound services (DJ console setup, club/pub audio setup, event music setup, car audio/radio setup, multiplex/venue audio setups, etc.). We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website or use our services.
1. What Data We Collect
We may collect the following types of personal data when you contact us, place an order, or use our website/services:
- Name, contact information (email address, phone number)
- Address or location (for delivery or on‑site services)
- Event / booking details (date, venue/location, type of service requested — e.g. DJ setup, car audio install, event lighting, etc.)
- Payment information (if applicable – payment method, billing address — sensitive payment data handled via secure third‑party payment gateway)
- Any other data you voluntarily share (e.g. preferences, customization requests, feedback)
We may also collect non‑personal usage data automatically when you visit the website, such as IP address, browser type, pages visited, and other analytics data — to help us improve the website and services.
2. Why We Collect Your Data & How We Use It
We use your information to:
- Process and fulfill your orders or service bookings (setup, delivery, installation, maintenance)
- Communicate with you — confirm bookings, send invoices/receipts, customer support, updates
- Provide support & after‑sales services (e.g. maintenance, troubleshooting, warranty support)
- Improve our services, website, and user experience
- Where you consent, send you marketing emails or offers about new services, upgrades, or promotions
We ensure that any use of your personal data is for a legitimate business purpose or based on your consent.
3. Data Sharing & Disclosure
We do not sell your personal data. We may share your data only in limited circumstances:
- With third‑party payment gateways or banks (when processing payments)
- With delivery or installation partners (for onsite services, shipping, or logistics) — only minimal information required for delivery/setup
- Where required by law or to comply with legal obligations
We will never share or disclose your data for marketing to third parties without your explicit consent.
4. Data Security & Storage
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss or misuse. These include secure servers, encryption (where applicable), and restricted access for our staff.
Your personal data is retained only as long as needed for service fulfillment, legal compliance, or record‑keeping. After that, we securely delete or anonymize it.
5. Your Rights & Controls
You have the right to:
- Request access to the personal data we hold about you
- Ask for correction or deletion of your data (subject to legal or business‑need constraints)
- Opt out of marketing communications at any time
- If you supplied payment data via a third‑party gateway — such sensitive data is not stored by us
If you wish to request any of these or have concerns about your data, contact us using the contact details below.
6. Cookies & Tracking (if applicable)
If we use cookies or similar technologies on our website — for analytics or functionality — we’ll inform you via a cookie notice/pop‑up. You may accept or decline, subject to minimal impact on website usability.
7. Changes to This Privacy Policy
We may update this policy from time to time (e.g. if our services change, or legal requirements update). We’ll update the “Last Updated”
8. Contact Us
If you have any questions, requests or concerns about your personal data, privacy, or this policy — reach out to us at:
Email: [support@soundradiocompany.com]
Phone : [+1 (888) 702-6303]
Address: [131 30th St NE, Auburn, WA 98002]